Step 1
Check iOS permissions
Ensure calendar, location, and notification permissions are enabled for Planora.
Technical Support
Fast, practical help for Planora users.
If something does not work as expected, send us details and we will guide you step by step. Sharing reproduction steps and screenshots helps us resolve issues faster.
Email SupportContact and Service Scope
How to reach us and what to include
| Item | Details |
|---|---|
| Support Email | ValerieHulldqa@outlook.com |
| Response Time | Usually within 1-3 business days, depending on request complexity. |
| Best First Message | Include device model, iOS version, app version, issue summary, and reproduction steps. |
| Supported Topics | Calendar sync, mood logs, notifications, weather loading, and data visibility issues. |
Troubleshooting Flow
Try these checks before contacting support
Step 2
Verify network and time settings
Confirm internet access is stable and your device date/time are set automatically.
Step 3
Restart and retest
Force close and reopen the app, then repeat the exact action that failed.
Step 4
Send detailed report
If the issue persists, email support with screenshots and reproducible steps.
Detailed FAQ
Common issues and quick resolutions
Why is weather data missing or outdated?
Weather data depends on location permission and internet access. Open iOS Settings and allow location access while using the app. Then reopen Planora and wait a few seconds for updated forecast data.
Why are system calendar events not appearing?
Calendar sync requires event access permission. Verify permission in Settings, then refresh event lists. If your account has multiple calendars, ensure the target calendar is visible in iOS Calendar.
Why am I not receiving event or mood reminders?
Confirm notification permission is enabled, silent modes are not blocking alerts, and reminders are configured for future times. For all-day items, verify your local timezone settings.
Can I export my event data?
Planora supports ICS export for event portability. Exported files can be imported into compatible calendar tools.
Issue Report Template
Copy this template into your email
Device model:
iOS version:
App version (for example: 1.0):
Issue summary:
Expected behavior:
Actual behavior:
Steps to reproduce:
Screenshots or recording attached: Yes/No
iOS version:
App version (for example: 1.0):
Issue summary:
Expected behavior:
Actual behavior:
Steps to reproduce:
Screenshots or recording attached: Yes/No